I received this on time. However, I have only washed it twice and the strings are starting to come off.
The last order I received had some issues. I contacted them by email and they responded within a few hours. I received my replacements within two days. Plus a few extra treats for my pup. This was outstanding customer service and I would highly recommend this company. I will definitely remain a customer. Also the product itself is very durable and perfect size for my ***** tray!